A new year means that your clients are gearing up to deploy a slew of digital transformation (DX) initiatives designed to accelerate growth, deliver an improved customer experience, and more. However, to succeed with these initiatives, network teams need to ensure a quality application experience for every user. No small task considering the amount of data generated by a myriad of siloed tools.
Put your clients on a path to success with an effective artificial intelligence (AI) solution specifically built for IT operations (AIOps). This will enable your clients’ IT teams to simplify day-to-day network operations with comprehensive monitoring and automation. The result is a clearer understanding of what your client’s users are experiencing.
In addition, an AIOps solution will serve as a “sensemaking tool” for your clients’ network ops teams by allowing them to correlate events, detect anomalies, and optimize operations.
The benefits from this are huge including improved visibility, reduced mean time to incident detection (MTTI), and increased response efficiency.
As with any technology, not all AIOps solutions are created equal. Here are three key capabilities you should look for when evaluating them.
1. Observation
An AIOps solution must have broad coverage across multiple deployments including LAN, WAN, and cloud. The solution must clearly demonstrate performance and security anomalies from user and application access. Finally, it should offer simplified monitoring across wireless, switches, firewalls, SD-WAN, and secure access service edge (SASE) in one console.
2. Correlation
An AIOps tool should be able to analyze the dependency of device, LAN, WAN, and cloud events while incorporating policies to identify the root causes of end-user performance issues. This allows your clients’ netops teams to cut through noisy events and identify issues affecting the business.
3. Response
By integrating orchestration tools into network operations, your clients experience both automated and rules-based network automation. This can help prevent network issues before they arise.
According to IDC, 90% of CIOs will use AIOps by 2026.1 Give your clients a head start. Learn more about Fortinet’s AIOps solutions.
Source:
1. “IDC FutureScape: Top 10 Predictions for the Future of Digital Infrastructure,” IDC, November 5, 2021.